Interview Q&A
How long have you been in business?
Insight has been in business 18 years
What is your primary product or service?
Insight provides home inspection services for people buying or selling a residential or commercial property.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
I have a degree in Construction from Mississippi State University. Earlier in my career I worked as a field engineer in the petroleum industry both on land and offshore. Later I worked on the Safety and Mission Assurance contract at NASA on the shuttle program in quality, reliability, system safety and risk management. I left NASA and combined my skill and knowledge in construction and shuttle hardware inspection to enter the home inspection profession.
How do you differentiate yourself from other businesses in your category and area?
I am a member of the American Society of Home Inspectors, the most respected professional association for home inspectors. Have been a national leader of the association for ten years and will be president in 2013. I also worked on development of the National Home Inspector Examination, the required licensing exam for over 25 states, including Alabama. I am a lifelong learner and every year receive far more than the required education by ASHI. I was also a finalist for the BBB Torch Award in 2009 and 2010.
How many locations do you have and do you have plans to expand?
One in Madison, Alabama.
What type of payments do you accept?
Check and cash.
Which areas do you service?
My area of operation is from Scottsboro to Rogersville and from the Tennessee state line to Arab, Guntersville and Decatur.
Who owns your company or runs daily operations?
Bill Loden
What are your hours of operation?
Our phones are answered from 8:00 AM to 7:00 PM, Monday through Friday and from 10:00 AM to 2:00 PM on Saturday.
I typically schedule two inspections a day beginning at 8:30 AM and 1:00 PM.
What is the best compliment anyone can give you?
Columnist Walter Jowers with the Nashville Scene had this to say about me in one of his columns: "Bill is one of a small subset of home inspectors who is very good at his job, backs up his findings with reputable sources and would dig both his eyes out of his skull with a rusty fork before he’d cheat anybody."
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